HELP & CONTACT
Our Customer Service is at your complete disposal for any questions or concerns related to the Online Shop or online purchases. We will answer your questions Monday to Friday from 9 a.m. to 5 p.m. EST.
Please have your order number ready when you contact us, we will be able to help you in a quicker and more effective way.
HOLIDAY 2020 SALES
All products sold that are labels final sale, will not be eligible for return. This includes all underwear, facemasks, and clearance products.
Some exclusions may apply to products on sale. Coupon codes are not eligible on sale products.
All orders placed from 11/24 6pm EST - 12/1 12pm EST will not be eligible for returns.
Everything we make are limited drops. We will not be price matching orders placed prior to the Holiday sales dates listed above.
We do our best to ship all orders as quickly as possible. There will be exceptions, but in general, we will ship all orders within two business days.
During the last few weeks, UPS and USPS has been running with delays. Orders are being picked up and not being scanned until it is out for delivery.
If you haven't received your order after 10 days from the time you received our email stating the order has shipped, please reach out to us at email@example.com
Domestic Shipping Methods and Estimated Transit Times
- Free Shipping in USA (Except Alaska and Hawaii) on Orders $75+
- UPS Ground &/or Fedex shipping: (3-7+ business days)
- If you select 2-day shipping, there will be 1-day processing and 2 days for shipping. Please account for that when planning.
World Wide Shipping
Tango Hotel ships anywhere in the World using USPS, UPS, and DHL. Please note import/duty fees are not included in the shipping costs. Once the order ships from our warehouse, it is up to you to track the international shipping and ensure delivery. We will not be able to refund any international orders.
Orders Placed Over the Weekend:
Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day.
California Civil Code Section § 1798.83 permits users of Tango Hotel Brand that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to Hello@tangohotel.com.
On TangoHotel.com you can securely pay by credit card, we accept the following cards: Visa, MasterCard, and American Express
We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer). All personal information is handled confidentially.
Placing your order authorizes tangohotelbrand.com to be able to charge the amount from your credit card account. You will not actually be charged until the goods have been dispatched. In order to avoid delays in checking your order information, when entering your card details please ensure correct spelling of your name, card number, validity and the security as displayed on your card.
Regarding MasterCard and VISA, the security code relates to the last 3 digits of the signature field on the back of the credit card. Regarding American Express, the 4-digit security code is located on the front of the card, to the right above the imprint of the card number.
Qualifying products* purchased online through TangoHotel.com may be returned within 14 days from the original date of purchase. All shipping costs for returned merchandise are the sole responsibility of the customer; however, exceptions will be considered if the reason for the return is due to a technical or logistical error on the part of Tango Hotel.
All merchandise must be returned unused, unwashed, and in a condition for resale, which requires that it also be accompanied by the original hang tags. Additionally, a purchase receipt from TangoHotel.com is required. Once our warehouse is in receipt of your returned merchandise, they will process.
To return your item, please ship it via a trackable method such as UPS or Fedex to:
Tango Hotel Returns
17601 S. Figueroa St. Gardena, California 90248
If you would like to exchange an item, simply return the unwanted item for a refund and place a new order for the replacement item.
* PLEASE NOTE WE DO NOT ACCEPT RETURNS ON INTERNATIONAL ORDERS, LIMITED DROPS, COLLABORATION CAPSULES, & ALL UNDERWEAR PRODUCTS
Interested in being an approved wholesaler of Tango Hotel. Email: firstname.lastname@example.org