FAQs
HELP & CONTACT
Our Customer Service is at your complete disposal for any questions or concerns related to the Online Shop or online purchases. We will answer your questions Monday to Friday from 9 a.m. to 5 p.m. EST.
Please have your order number ready when you contact us, we will be able to help you in a quicker and more effective way.
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SHIPPING
We do our best to ship all orders as quickly as possible. There will be exceptions, but in general, we will ship all orders within two business days.
Domestic Shipping Methods and Estimated Transit Times
- USPS & UPS Ground shipping: (3-7+ business days)
- If you select 2-day shipping, there will be 1-day processing and 2 days for shipping. Please account for that when planning.
Please Note - we ship from 4 different warehouses. In many cases, you will receive multiple tracking numbers.
World Wide Shipping
Tango Hotel ships anywhere in the World using UPS, and DHL.
Please note import/duty fees listed and included in the shipping costs.
(No more additional cost, once we ship).
Once the order ships from our warehouse, it is up to you to track the international shipping and ensure delivery. We will not be able to refund any international orders.
Orders Placed Over the Weekend:
Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day.
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CALIFORNIA LAWS
California Civil Code Section § 1798.83 permits users of Tango Hotel Brand that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to Hello@tangohotel.com.
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PAYMENTS
On TangoHotel.com you can securely pay by credit card, we accept the following cards: Visa, MasterCard, and American Express
We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer). All personal information is handled confidentially.
Placing your order authorizes tangohotelbrand.com to be able to charge the amount from your credit card account. You will not actually be charged until the goods have been dispatched. In order to avoid delays in checking your order information, when entering your card details please ensure correct spelling of your name, card number, validity and the security as displayed on your card.
Regarding MasterCard and VISA, the security code relates to the last 3 digits of the signature field on the back of the credit card. Regarding American Express, the 4-digit security code is located on the front of the card, to the right above the imprint of the card number.
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RETURNS
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Interested in being an approved wholesaler of Tango Hotel. Email: hello@tangohotel.com
